Howdens

Customer Service Apprentice (Telesales/Business Developer) - Intermediate (Level 2)

Howdens (Employer)

Didac Limited (Training Provider)

Annual wage £15,000.00
40.0 hours per week Days TBC, shifts will be either: 8:00am - 4:00pm/8:30am - 4:30pm.
15 months (duration)
27 June 2022(start date)
Customer service practitioner (apprenticeship standard)
12 June 2022 (application closing date)
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Job Description

As an Apprentice Business Developer, you will learn how to build relationships with new and existing customers, using telephone sales techniques to generate business and gain new leads. You will also provide administration support to the Depot. In turn we will provide full training in Depot and through our in-house learning and development team.

Responsibilities

What will the apprentice be doing?

Obtain key information to generate customer leads
Contacting customers over the phone and face to face
Monitor new accounts
Deal with enquiries from customers
Communicating the products and services offered
Increase customer account base
Maintain accurate records of the customers contacted
Invoicing/stock reconciliation/data entry

Account management

Undertake banking/compliance related tasks
Achieve individual and Depot targets
Ensure compliance with Health & Safety Regulations

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, this includes:

Functional skills in English, maths, and ICT (if applicable)
Dealing with customers face to face
Working on a helpdesk
Problem solving
Identifying improvements
Dealing with complaints
Going the extra mile and making a difference
Dealing with diverse customers and in diverse situations
Communicating effectively
Training will be provided by Didac in your Depot.

What is the expected career progression after this apprenticeship?

At Howdens there are great opportunities to progress into one of many key Depot roles, including sales and management.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills

Qualifications Required

GCSE or equivalent English (Grade Grade C/4 or higher) Desired
GCSE or equivalent Maths (Grade A*-C or 9-4) Desired
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