What will the apprentice be doing?
Contacting customers over the phone/face to face
Deal with enquiries from customers
Communicating products and services
Increase the customer account base via telephone/IT systems
Maintain accurate records of the customers contacted
Invoicing customers, stock reconciliation, filing/data entry
Account management and accurate reporting
Undertake the banking and compliance related tasks
Achieve individual and Depot targets
Ensure 100 % compliance with Health & Safety Regulations
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner apprenticeship standard, this includes:
Functional skills in English, maths, and ICT (if applicable)
Dealing with customers face to face
Working on a helpdesk
Dealing with complaints
Going the extra mile and making a difference
Dealing with diverse customers and in diverse situations
Training will be provided by Didac in your Depot.
What is the expected career progression after this apprenticeship?
At Howdens there are great opportunities to progress into one of many key Depot roles, including sales and management.
Skills RequiredCommunication skills, Attention to detail, Organisation skills, Logical, Initiative
Qualifications RequiredGCSE or equivalent English (Grade Grade C/4 or higher) Desired
GCSE or equivalent Maths (Grade Grade C/4 or higher) Desired