Customer Service Apprentice - Parts Department - Intermediate (Level 2)

Man Truck & Bus UK Ltd (Employer)

Remit (Training Provider)

Annual wage £14,000.00
40.0 hours per week 8am - 4:30pm Monday - Friday
13 months (duration)
28 June 2021(start date)
Customer service practitioner (apprenticeship standard)
3 May 2021 (application closing date)
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Job Description

Remit are recruiting on behalf of MAN Truck & Bus to recruit a Customer Service apprentice to join their skilled Parts Specialist team. Could this be the role for you? Apply today!

Responsibilities

Based within MAN's Parts Department, as a Customer Service apprentice you will received hands on practical training & instruction, whilst assisting your colleagues in the day-to-day running of the parts department.

You will be responsible for:

  • Report to the branches Parts Manager and provide day-to-day support
  • To correctly interpret instructions from internal and external customers
  • Communicate and build proactive relationships with workshop technicians, issuing parts and to support them in the completion of jobs
  • Order appropriate parts in a timely manner from suppliers following notification
  • Communicating any delays to ordered parts promptly to the Parts Manager
  • To keep abreast of the latest technical information which is circulated or displayed
  • To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner

Future Prospects

MAN believe in providing an extensive, high quality Apprenticeship which gives their Apprentices the opportunity to advance, succeed and fulfil their ambitions for a career in the motor industry.

Skills Required

Full UK driving licence is a must (due to the nature of the role).

Qualities Required

We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry and want to deliver great customer service.

Qualifications Required

No previous qualifications are required, but you must have GCSE 9-3 (A* - D) in English and maths (or equivalent) and we will support you to help develop your knowledge further.

Training Provided

Good or bad customer service can make or break a business. In this day and age organisations recognise the importance of good customer service; and focus on developing this within their workforce.

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2.

On successful completion, you will receive:

  • Level 2 in Customer Service
  • Level 1/Level 2 Functional Skills in English & maths (if required)
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