Oxley & Coward

Customer Service Apprentice - LS989 - Intermediate (Level 2)

Oxley & Coward (Employer)

Meadowhall Training Limited (Training Provider)

Weekly wage £150.50
35.0 hours per week Monday - Friday, 09:00 - 17:00.
12 months (duration)
12 July 2021(start date)
Customer service practitioner (apprenticeship standard)
2 positions available
30 June 2021 (application closing date)
Register interest

Job Description

To work as part of a team in assisting the office administrator supervisor in providing administration services to the partners, members of staff and when appropriate, clients. To communicate clearly with partners, members of staff and clients whilst carrying out duties and responsibilities.


Eligibility Criteria:

Do you already hold the same qualification at this level or above? If yes, please call the office on 0114 2635720 to discuss before continuing with the application

Are you currently working in the same industry sector/ job role as this apprenticeship?  If yes, please call the office on 0114 2635720 to discuss before continuing with the application 

Do you hold GCSEs at grades D/3 or above (or equivalent) in maths and English? If no, please call the office on 0114 2635720 to discuss before continuing with the application

Can you commit to a full-time apprenticeship for the next 12-18 months? If no, please call the office on 0114 2635720 to discuss before continuing with the application

Apprenticeship Funding - for eligibility please speak to us directly.

Duties will include:

  • To carry out daily tasks which will include assisting with:
  • Opening and distribution of Royal Mail and DX Mail
  • Opening of internal doors and re-stocking of kitchens
  • Photocopying
  • Storage, retrieval, and administration of archive documents
  • Practice stationery - storage and distribution
  • Setting up of rooms i.e. refreshments for meetings
  • Deliver / collect documents / letters to local solicitors, courts, and businesses
  • Partner's lunches, collection, and distribution
  • Banking
  • Collection, sorting and dispatch of Royal Mail and DX Mail
  • To photocopy correspondence, forms, documentation etc as quickly as possible when instructed to do so by office administrator supervisor / fee earners / secretaries whilst maintaining a high standard of accuracy
  • To ensure that the Section's Royal Mail and Document Exchange (DX) correspondence are addressed correctly and placed in the appropriate envelopes, ensuring the most efficient and economical use.  Then ensure that the correspondence is placed in the correct mail sack for collection by the Royal Mail.  The DX mail sack is taken to the DX room and local DX letters are posted in the corresponding marked mailboxes
  • To assist in the retrieval and storage of the section's folders from the archive store in an orderly manner
  • To assist in the accurate administration of the Deeds and Wills Register, speedily on instructions from fee earners and maintained to the standard of the practice
  • When appropriate, assist the practice's sections / departments in the filing of correspondence, forms, documentation etc in accordance with the agreed section / department procedures and the agreed service standards
  • To be familiar with the operation of relevant IT facilities including Word, Excel, and Outlook.  When appropriate, training will be given on the use of the practice's database and legal software
  • When appropriate, to assist in the IT procedure of processing archived matters as shown by the office administrator supervisor
  • When appropriate, to be trained on reception duties including the use of the practice's switchboard, client care responsibilities
  • When appropriate, to assist in the maintenance of the accuracy of the database this may include data input
  • When appropriate, to attend to partners / staff and clients on the telephone and ensure that telephone calls are dealt with in a professional and friendly manner, if appropriate, that full electronic and/or written telephone notes are taken.  Calls relating to any legal aspects are to be referred to the office administrator supervisor / administration manager / practice manager
  • To ensure the confidentiality and security of all firm and client documentation and information
  • To provide guidance and assistance to other trainee office administrators when required to do so
  • When appropriate, to deputise for the office administrator supervisor for both planned and unplanned absences
  • To adhere strictly to the practice's health & safety policy and other requirements relating to care and use of equipment
  • In respect of office procedures / personnel, to seek guidance and assistance from office administrator supervisor / administration manager / practice manager

The above list is not intended to be exhaustive, and a large degree of flexibility is expected.

Please note due to high volume of applications expected, this post may close before the displayed closing date when sufficient number of applications have been received.

The Source is an equal opportunities employer and positively encourages applications from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Future Prospects

Possible progression to higher level or permanent employment for the right candidate upon completion of this apprenticeship.

Skills Required

  • Good IT skills including Word processing
  • Basic numeric and spelling skills
  • Planning and organisational skills

Qualities Required

  • Presentable and reliable (smart/well-groomed and on time)
  • Confident and assertive (not arrogant)
  • Mature and receptive
  • Self-motivated and results drive
  • Responsible and flexible
  • Professional and positive attitude
  • To demonstrate an ability to cope with changing levels of workloads
  • Makes a positive contribution to setting their own objectives
  • To be able to demonstrate proactivity 
  • To able to prioritise their work
  • The ability to plan ahead for predictable periods i.e. Holidays Communication Attributes
  • To demonstrate a willingness to learn and develop in the role

Qualifications Required

None specified.

Training Provided

The successful candidate will study a Level 2 Customer Service Practitioner apprenticeship standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

Register interest


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