The Sterling Choice

Customer Service Apprentice Level 2 (Resourcer) - Intermediate (Level 2)


The Sterling Choice

Training Provider:


Weekly wage £200.00
35.0 hours per week Monday - Friday - 9am - 5pm
duration: 18 months
start: 7 September 2020
Intermediate (Level 2)
Customer service practitioner (apprenticeship standard)
5 positions available
6 July 2020 (application closing date)
Very much a phone-based role where you’ll be speaking with Candidates about their career experience, skills, qualifications and what their future aspirations are. You’ll work closely with other Consultants supporting them with sourcing suitable Candidates for vacancies that we’ve been briefed on by our Clients.


Duties will include:

  • Build awareness of our business in the market place by developing strong relationships with candidates
  • Maintaining the candidate database and promoting jobs to new and existing candidates
  • Build a personal brand and reputation with candidates
  • Develop and own a process which generates a sufficient pool of candidates to place
  • Assisting consultants with interviews and qualifying prospective applicants and matching them with client vacancies
  • Developing a consistently excellent candidate experience
  • Organising interviews and/or selection events
  • Proactively identify, develop and maintain relationships with potential candidates to fulfil the requirements of current active roles and enhance the database of available talent
  • Adhere to The Sterling Standard on all processes, especially with regards to the company database in order to facilitate a consistent, high quality service to candidates
  • Act in accordance with The Sterling Choice values and behaviours and interact with colleagues and candidates in a way that mirrors the belief of the business
  • Support colleagues on every occasion

Future Prospects

Future prospects are for Apprentices to move in to a Recruitment Consultant role on a permanent basis. The business is growing at a very aggressive rate and requires individuals that are keen on a career in recruitment.

Reality Check

You could be talking and dealing with members of the general public on a daily basis, therefore you need to have good communication skills and be confident on the phone. Commission opportunities available.

Skills Required

Basic IT Skills.

Qualities Required

  • Confident
  • Fun
  • Personable
  • Ambitious
  • Hard-working (Grafter)
  • Tenacious
  • Resilient

Qualifications Required

A good standard of maths and English.

Training Provided

A Customer Service Level 2 Qualification Graded at:  

  • Level 1 English and maths
  • Pass, Merit or Distinction

Attendance at college will be required as part of 20% off - the - job training.

Register interest