Customer Service Apprentice Level 2 - Intermediate (Level 2)

Saroia Staffing Services Ltd (Employer)

Aspiration Training Ltd. (Training Provider)

Weekly wage £124.50
30.0 hours per week Monday - Friday, shifts to be confirmed
12 months (duration)
29 March 2021(start date)
Customer service practitioner (apprenticeship standard)
2 positions available
15 March 2021 (application closing date)
Register interest

Job Description

The role of a customer service practitioner is to deliver high quality products and services to customers of your organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customers own locality.

Responsibilities

The role of a customer service practitioner is to deliver high quality products and services to customers of your organisation.

Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customers own locality.

These may be one-of or routine contacts and include:

  • Dealing with orders
  • Payments
  • Offering advice
  • Guidance and support
  • Meet-and-greet
  • Sales
  • Fixing problems
  • After care
  • Service recovery or gaining insight through measuring customer satisfaction

Future Prospects

  • Possibility of progression to full time recruitment position for the right candidate

Reality Check

  • This position will be working with the recruitment team and involve an element of sales so would suit an outgoing ambitious person

Skills Required

  • Organised
  • Punctual
  • Reliable
  • Good Communication

Qualities Required

  • Outgoing personality
  • Approachable
  • Driven

Qualifications Required

  • A-C (8-4) GCSE maths and English preferred but not essential

Training Provided

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills if required
Register interest

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