Tendring District Council

Customer Service Apprentice - Housing Solutions - Intermediate (Level 2)

Tendring District Council (Employer)

Tendring District Council (Training Provider)

Weekly wage £177.97
37.0 hours per week Monday to Thursday 8.45am-5.15pm and Friday 8.45am-4.45pm The team also operates a flexi time system.
15 months (duration)
25 July 2022(start date)
Customer service practitioner (apprenticeship standard)
30 June 2022 (application closing date)
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Job Description

You will be part of a busy housing solutions team and providing support to the team as well as completing online homeless applications for vulnerable people. You will be dealing with general housing enquiries and any other enquiries regarding households who have approached the Council with a homeless situation.

Responsibilities

You will be part of a busy housing solutions team and providing support to the team as well as completing online homeless applications for vulnerable people.

You will be dealing with general housing enquiries and any other enquiries regarding households who have approached the Council with a homeless situation.

The role is mainly operating the appointment booking and triage part of the team, dealing with contact from the public via telephone, referrals from other agencies and the Council’s website, along with occasional face-to-face contact. 

If you love to be busy and also enjoy a challenging role but also a role that is equally rewarding, then this is the team for you.

The Council has a statutory duty to provide a service to people who are homeless or threatened with homelessness.

The Housing Solutions team is part of a bigger team which includes the Housing Allocations team. This is the team that allocates all Council properties and nominates to some properties owned by Housing Associations.

The day to day contact within the Council will be either the Senior Housing Solutions and Allocations Officer or the Housing Solutions and Allocations Manager.

Future Prospects

Opportunities for progression within the local authority are available for the right person.

Reality Check

In house training will be provided on the homelessness legislation and the Housing Act, along with specific training on the IT system used by the team, details on outside agencies and any other person specific or social specific training that is needed to understand the various impacts that homelessness can have.

Skills Required

  • Understanding of IT systems
  • Can plan and organise own workload
  • Uses initiative
  • Can manage change

Qualities Required

  • Positive person
  • Has empathy
  • Is organised
  • Confident
  • Willing to learn

Qualifications Required

English and maths GCSE grades C/4 or above (or equivalent qualifications) are essential for this apprenticeship.

Training Provided

Customer Service Practitioner Apprenticeship Standard at Level 2

The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English. 

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment.  A total of 15 months plus functional skills if required.

Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.