Customer Service Apprentice - CenturyLink



Training Provider:


Weekly wage £280.00
40.0 hours per week Shifts TBC
duration: 12 months
start: 23 December 2019
Advanced(level 3)
Customer Service Specialist Level 3 (A level) (apprenticeship standard)
16 December 2019 (application closing date)
CenturyLink is a one of the world’s leading global telecommunications companies. They have offices across Europe, America, Asia, the Middle East and Africa. CenturyLink offers a wide product portfolio from IT hosting, security solutions, CDN and voice services.


The role of the Customer Service Apprentice is:

  • To work within the Service Delivery team and to gain knowledge of all elements of the implementation of orders
  • The team manage the successful deployment of solutions or products for Clients to agreed timescales, budgeted costs and the required quality levels
  • They provide technical knowledge of delivery of services to client and internal teams
  • You will work with colleagues in the team to understand the framework of logistics and, in time, liaise with the main point of contact for the Client or Internal contact throughout the lifecycle of delivery and ensures the successful handover on final acceptance

Future Prospects

Progression onto further roles.

Reality Check

  • Work experience in any field also desirable

Skills Required

  • Good communication and planning skills
  • Ability to work in a team environment

Qualities Required

  • Interest in IT communications and project co-ordination skills in a technical environment
  • Basic understanding of CenturyLink product lines and an aptitude to take on more detailed information relating to these
  • Tenacious, attention to detail, good communication skills, able to work on own initiative, team player and self-starter, willingness to learn as some of our systems are complex

Qualifications Required

GCSE (or equivalent) in English and maths essential, A-Levels (or equivalent) in technical subjects desirable.

Training Provided

  • Customer Service Specialist Level 3
  • Functional Skills, maths and English
Apply now