Howdens Joinery (Trade) - Stanmore

Customer Service Apprentice (Business Administrator) - Intermediate (Level 2)

Howdens Joinery (Trade) - Stanmore (Employer)

Didac Limited (Training Provider)

Annual wage £15,000.00
40.0 hours per week Days TBC, shifts will be either: 7:00am - 4:00pm/7:30am - 4:30pm.
15 months (duration)
25 July 2022(start date)
Customer service practitioner (apprenticeship standard)
10 July 2022 (application closing date)
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Job Description

You will learn how to work effectively in a depot customer facing, you will also ensure Health and Safety requirements are met and company policies are adhered to.

Responsibilities

What will the apprentice be doing?

Responsibilities will include:

Dealing with customers face to face
Working on a helpdesk
Problem solving
Identifying improvements
Dealing with complaints
Going the extra mile and making a difference
Dealing with diverse customers and in diverse situations
Communicating effectively
All delivered in your workplace.

Additional benefits:

Training from fully qualified Didac staff
Ensure you are working to current legal and good practice requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

Onced completed and passed you will receive a Level 2 Customer Service Practitioner apprenticeship standard.

Training will be delivered on your employer's site, and you will have an allocated trainer who will visit you on site once a month face to face. you will be given advice and guidance by your trainer in between visits with work being set. You will also receive training from your employer.

What is the expected career progression after this apprenticeship?

To potentially progress within the branch/company.

Skills Required

Communication skills, Attention to detail, Organisation skills

Qualifications Required

GCSE or equivalent English (Grade Grade C/4 or higher) Desired
GCSE or equivalent Maths (Grade Grade C/4 or higher) Desired
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