Global Vehicle Export London Ltd

Customer Service Apprentice Advisor - Intermediate (Level 2)

Global Vehicle Export London Ltd (Employer)

Hcuc (Training Provider)

Annual wage £10,004.80
40.0 hours per week Monday to Friday, 9am to 6pm.
15 months (duration)
3 October 2022(start date)
Customer service practitioner (apprenticeship standard)
30 September 2022 (application closing date)
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Job Description

This is a fantastic opportunity for a Customer Service Apprentice to join a rapidly growing Supercar Showroom. This is an exciting role that will present many opportunities for progression in a dynamic working environment.

Responsibilities

What will the apprentice be doing?

  • Communicating with customers to ensure any post-purchase queries are answered
  • Liaison between GVE and its customers, acting as a point of call for colleagues and customers, communicating for each party
  • Logging, addressing and managing any customer complaints or post-purchase queries
  • Assisting with Sales Administration – processing documentation for customers and colleagues

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete a Level 2 Customer Service Practitioner Apprenticeship standard:

  • Employee Rights and Responsibilities (ERR)
  • Skills, Knowledge, and Behaviours.
  • End-Point Assessment (EPA)
  • Functional Skills in English, maths, and ICT (if required)

Other training will be provided by the employer as required to enable the fulfilment of the job role.

What is the expected career progression after this apprenticeship?

Full-time employment at GVE London.

Skills Required

Communication skills, IT skills, Attention to detail, Problem solving skills, Customer care skills, Logical, Patience

Qualifications Required

GCSE or equivalent Maths (Grade 3-9) Essential
GCSE or equivalent English (Grade 3-9) Essential
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