Southern Communications Limited

Customer Service Apprentice - Intermediate (Level 2)

Southern Communications Limited (Employer)

Professional Training Solutions Limited (Training Provider)

Annual wage £14,000.00
37.5 hours per week Hours between 08:00 and 18:00 Monday - Friday. Shifts to be agreed
12 months (duration)
1 January 2023(start date)
Customer service practitioner (apprenticeship standard)
2 positions available
12 December 2022 (application closing date)
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Job Description

Do you want to work for a rapidly growing, multi award winning company where no two days are the same? We are looking for customer service apprentices to support with new orders, for both existing and new customers


What will the apprentice be doing?

As part of the team, you could be providing our customer with support in the following:

  • Ensure all new and post-sale orders are dealt with efficiently
  • Make sure an order is validated and deployed correctly.
  • Regular communicating with clients
  • Exceeding customers’ expectations
  • Maximise efficiency
  • Improving customers experience and Service Delivery knowledge
  • Manage process for communicating service affecting issues to the organisation and our clients

Duties shall include but not be limited to the following:

  • Maintain relationships with key partners, providing a unified service from supplier to client
  • Develop, implement, and maintain procedures of best practices and standards
  • Understand analysis reports and analysis of the team
  • Identify own training requirements 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Apprenticeship standard in Customer Service
  • Training to be conducted at work placement through blended learning

What is the expected career progression after this apprenticeship?

  • We are known for our outstanding professional development of young local talent in our sector
  • Progression routes can vary from going into a level 3 customer service specialist apprenticeship or progressing into another department within our organisation, the opportunity for progression and promotion is endless

Reality Check

We are a large team based in Dummer, Basingstoke. While our offices can be a struggle to commute to, we offer a Taxi service to and from Basingstoke Train station. We offer a fun working environment which includes various facilities such as communal areas and our own serving kitchen to ensure our staff are well looked after throughout the day. You will be able to purchase breakfasts and lunches on site as well as bring in your own. Please do consider the location of the role when planning your commute.

Skills Required

Communication skills, Attention to detail, Customer care skills, Team working, Initiative, Time management, Microsoft experience, Decision Making Skills, Positive

Qualifications Required

GCSE or equivalent English (Grade 4/C-9/A*) Desired
GCSE or equivalent Maths (Grade 4/C-9/A*) Desired
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