Evolution Technical Services (Midlands) Limited

Customer Service Apprentice - Intermediate (Level 2)

Evolution Technical Services (Midlands) Limited (Employer)

Calderdale College (Training Provider)

Annual wage £10,004.80
40.0 hours per week Monday - Friday, 8.00am - 5.00pm with one hour lunch break
21 months (duration)
1 November 2022(start date)
Customer service practitioner (apprenticeship standard)
31 October 2022 (application closing date)
Register interest

Job Description

The successful applicant will learn all aspects of our busy helpdesk and administration functions. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.


What will the apprentice be doing?

The successful applicant will learn all aspects of our busy helpdesk and administration functions, with key duties:

  • Answering incoming telephone calls from our customers, suppliers and engineers
  • Respond to customer queries, logging calls onto the helpdesk system and managing through each query to completion
  • Provide customers, suppliers and engineers with feedback throughout the job cycle
  • Coordinate engineers work activities and monitor progress to ensure it is completed on time
  • Assist in the production of job sheets, purchase orders and operational reports
  • Assist in the processing of our purchase and sales ledgers
  • Undertake general office administration including dealing with incoming post and emails, coordination of courier deliveries / collections, photocopying and the updating work record files

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The successful applicant will work towards a customer service practitioner level 2 qualification

What is the expected career progression after this apprenticeship?

  • On successful completion of the Intermediate Apprenticeship, the successful candidate could further develop their careers with the company and progress on to an Advanced Apprenticeship

Reality Check

Prior work experience of a similar nature would be advantageous but not essential.

Skills Required

Communication skills, IT skills

Qualifications Required

GCSE or equivalent Maths & English (Grade 9-4 (A*-C)) Desired
Register interest