We have an exciting opportunity for an outstanding full-time Customer Service Apprentice to join our growing administration and employer engagement team at Ginger Nut Training’s head office. If you are hardworking and share our passion for apprenticeships and developing the future of the nation’s workforce talent, we want to hear from you!
Responsibilities
What will you be doing?
- Responding to customer enquiries via phone, email, and video meetings
- Answering office phones professionally and transferring calls
- Supporting customers and internal staff and always following best practice
- Supporting senior management with tasks and projects
- Supporting customers in their recruitment
- Supporting learners with eligibility checks
- Updating customer records
Future Prospects
- Opportunities for promotion within our client-engagement team in our fast-growing organisation.
Skills Required
- Communication skills
- IT skills (Microsoft Office systems experience - specifically using Outlook for task management & confidence with Excel, Word, and Teams)
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- A strong attention to detail
- Initiative
- The ability to follow processes consistently and accurately
Qualities Required
Suitable applicants will likely be: - Flexible, Self-Motivated, and Approachable - Friendly and outgoing, with a personable demeanour – able to make everyone feel welcome! - Solution-driven and a creative problem-solver - Happy to get stuck in and work across several different elements of the business.
Qualifications Required
- GCSE or equivalent English (Grade 4/C) essential
- GCSE or equivalent maths (Grade 4/C) essential
Training Provided
- Level 2 - Intermediate Apprenticeship (equivalent to 5 GCSE passes)
- Training provided by us, Ginger Nut Training
- Online delivery, usually one day a week (mainly through Microsoft Teams and other learning platforms and resources)
