Monks & Crane Industrial Group Limited

Customer Service Apprentice - Intermediate (Level 2)

Monks & Crane Industrial Group Limited (Employer)

Smart Training and Recruitment Limited (Training Provider)

Annual wage £11,960.00
40.0 hours per week 8.30am-5pm Monday-Friday
12 months (duration)
15 July 2022(start date)
Customer service practitioner (apprenticeship standard)
1 July 2022 (application closing date)
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Job Description

Monks & Crane believe in setting themselves apart from other companies within the industry with high customer service and the ability to fulfil the ever-evolving requirements that their clients require. We offer a great opportunity to work at one of our prestigious sites in Peterborough with a highly experienced team to kickstart your career.


What will the apprentice be doing?

  • Working on-site at a busy Perkins location, the role as a customer service apprentice will include
  • Working in a small team and assisting customers with orders
    Dealing with sales quotes and office support including some admin
  • Using a computer ordering system

The role will be learning about the products so you can advise the customer correctly. Also, must be able to communicate with customers and show an interest and give a helpful service. Demonstrating a positive attitude at all times.

What training will the apprentice take and what qualification will the apprentice get at the end?


On-the-job training with built-in training plan and support with an apprenticeship in Customer Service with Smart Training with additional Functional Skills training and support if needed to achieve L2 FS.

What is the expected career progression after this apprenticeship?

Other opportunities within the business after apprenticeship for the right candidate. 

Reality Check

Dealing with customers face to face and on the phone. Must be able to explain clearly and give suitable options for products. All production knowledge will be taught and full support in the role will be given. Must have good organisational skills and be able to meet deadlines also be keen to learn the role.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Physical fitness

Qualifications Required

GCSE or equivalent English and Maths (Grade 4/C) Desired
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