Waste Source Ltd

Customer Service Apprentice - Intermediate (Level 2)

Waste Source Ltd (Employer)

Damar Limited (Training Provider)

Annual wage £14,000.00
35.0 hours per week Monday-Friday 9am-5pm with a one hour lunch break
16 months (duration)
4 July 2022(start date)
Customer service practitioner (apprenticeship standard)
26 June 2022 (application closing date)
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Job Description

As a Customer Service Apprentice you will work alongside our team to deliver exceptional customer service. You will liaise with customers and providers over the phone and via email to resolve service issues and manage additional bookings and orders. You will also be working towards a Customer service level 2 qualification.

Responsibilities

What will the apprentice be doing?

As a customer service apprentice you will deliver exceptional customer service and build personable relationships with our customers and service providers.

Duties will include;

  • Resolve service issues
  • Raise adhoc and additional orders
  • Raise/update scheduled collection orders
  • Add/update/maintain contacts and information
  • Assist Account Managers with new contracts
  • Use of spreadsheets to input data
  • Answering and transferring calls

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Qualification in Customer Service
  • Functional Skills Maths, English and ICT (if GCSE 9-4/A-C is not already achieved)

What is the expected career progression after this apprenticeship?

  • Permanent Customer Account Executive

Skills Required

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills

Qualifications Required

GCSE or equivalent English & Maths (Grade C/4 or above) Essential
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