As a Customer Service Apprentice you will work alongside our team to deliver exceptional customer service. You will liaise with customers and providers over the phone and via email to resolve service issues and manage additional bookings and orders. You will also be working towards a Customer service level 2 qualification.
Responsibilities
What will the apprentice be doing?
As a customer service apprentice you will deliver exceptional customer service and build personable relationships with our customers and service providers.
Duties will include;
- Resolve service issues
- Raise adhoc and additional orders
- Raise/update scheduled collection orders
- Add/update/maintain contacts and information
- Assist Account Managers with new contracts
- Use of spreadsheets to input data
- Answering and transferring calls
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Qualification in Customer Service
- Functional Skills Maths, English and ICT (if GCSE 9-4/A-C is not already achieved)
What is the expected career progression after this apprenticeship?
- Permanent Customer Account Executive
Skills Required
Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skillsQualifications Required
GCSE or equivalent English & Maths (Grade C/4 or above) Essential
