Shoosmiths Solicitors

Customer Service Apprentice - Intermediate (Level 2)

Shoosmiths Solicitors (Employer)

Damar Training (Training Provider)

Weekly wage £173.25
37.5 hours per week Monday - Friday, 9.00am - 5.30pm
16 months (duration)
7 February 2022(start date)
Customer service practitioner (apprenticeship standard)
2 positions available
30 January 2022 (application closing date)
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Job Description

As part of an exciting period of growth, we are now looking to recruit a Customer Service Apprentice to join the Private Client Conveyancing Team at Shoosmiths. The team offer a highly professional service designed to make the process of buying or selling property as efficient and stress-free for their clients.


You will play a pivotal role in incepting and opening new files for the conveyancing department and provide any administration necessary to assist in the smooth progression of transactions.

This will include:

  • Uploading new files onto the case management system
  • Allocating unreferenced post to the correct teams
  • Ensure filing is kept tidy and accurate
  • Delivering new files promptly

As a first point of contact for new customers you will be given the responsibility to establish and build on the initial relationship and through acquiring knowledge of the conveyancing process be able to answer any queries in the early stages. You will deal with a range of customers from first time buyers to experienced sellers, therefore you will need to be able to answer the telephone in a professional manner.

Future Prospects

  • This employer is very supportive of staff development for the right person as opportunities arise. They are committed to nurturing talent

Reality Check

  • Salary is National minimum wage for age
  • Shoosmiths has an outstanding benefits package, we believe that all staff should be rewarded for their commitment to the continued success of the firm. These can include up to 25 days holiday, 'Happy Birthday' - have a free day off to celebrate, Childcare vouchers, a pension scheme with employer contributions of up to 5.5% and much more
  • Damar is committed to safeguarding and promoting the welfare of all our students and expects all staff, employers and all other partners that we work with to share this commitment

Skills Required

  • Good written, numeracy and oral communication skills
  • Good attention to detail
  • IT literate with experience with Word, Excel and the internet
  • Ability to prioritise, be organised and efficient
  • Flexibility with the capability to adapt to change
  • Able to integrate within a team

Qualities Required

  • Friendly, positive attitude and enthusiastic
  • Good timekeeping
  • Committed to training and completing the apprenticeship programme

Qualifications Required

  • Minimum of 5 GCSE's Level 5/ C or above including maths and English or equivalent qualifications
  • A levels or BTEC desirable

Training Provided

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills maths, English and ICT (if GCSE 9-4/A*-C is not already achieved)
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