Customer Service Apprentice - Intermediate (Level 2)

Sanctuary Housing Association (Employer)

Lifetime Training Group (Training Provider)

Annual wage £10,330.00
35.0 hours per week 35 hours per week
15 months (duration)
28 December 2021(start date)
Customer service practitioner (apprenticeship standard)
21 December 2021 (application closing date)
Register interest

Job Description

You will join our team who manage the on-site accommodation and welfare of our students in residence at Manna Ash House. Working alongside a friendly and supportive team including a Deputy Accommodation Manager, 2 Assistant Accommodation Managers plus our housekeeping teams you will have the opportunity to shadow every operation on site.


At Sanctuary Students you will be working towards a Customer Service Level 2 alongside your daily roles and responsibilities.

Your daily roles will include;

  • Working on reception and answering/diverting calls in a professional manner.
  • Providing key customer service and administration support including dealing with customer queries by email, face to face and telephone. 
  • Managing incoming and outgoing post.
  • General administration duties.
  • Organising, filing and processing and managing correspondence. 

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognizes your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 

  • 25 days annual leave (rising to a maximum of 30 days) (pro rata).
  • A pension scheme with employer contributions from Sanctuary.
  •  Life Assurance.
  • Employee Advice Service including counselling.
  • Cycle to Work scheme.
  • Voluntary health plans.
  • Employee discounts. 
  • Wellbeing support and tools.
  • Employee recognition schemes.

Future Prospects

An opportunity to progress onto higher level apprenticeships, with the potential to go into a permanent role with Sanctuary Students if roles are available. 

Skills Required

As a Customer Service Assistant it is desirable that you have a good working knowledge of Microsoft Office applications. 

Ideally you will have some experience within customer service (face to face, telephone and/or written communication) although this is not essential. 

Qualities Required

You will be approachable, with great interpersonal and relationship building skills, as well as a keen interest to learn how an organisation operates, with great communication skills and plenty of initiative to solve problems. 

You will be flexible and adaptable team player used to working in a fast based, changing environment. 

Qualifications Required

A minimum of 2 GCSE's at grade C or above (grades 4-9) or equivalent in Maths and English. 

Training Provided

Customer Service Level 2 

Register interest