Customer Service Apprentice - Advanced (Level 3)

Xe Pos Ltd (Employer)

Remit (Training Provider)

Annual wage £7,826.00
35.0 hours per week Monday to Friday, 9am - 5pm or 10am - 6pm.
15 months (duration)
13 December 2021(start date)
Customer service specialist (apprenticeship standard)
10 December 2021 (application closing date)
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Job Description

Remit are recruiting on behalf of XEPOS Ltd, based in Solihull, for someone to join their customer service team. If this is the role you are looking for, apply now!

Responsibilities

Our client XEPOS are innovators in the EPOS market, as a well established provider for over 10,000 businesses with more coming each day. Due to the businesses continuous growth and expansion, they are now actively looking for an individual to join them as a Customer Service Apprentice.

Roles & Responsibilities:

  • Making outbound calls
  • Sending emails
  • Following up on potential customers
  • Day to day administration
  • Support of the staff within the department

Future Prospects

The business is continually growing so there is plenty of opportunity for future progression.

Reality Check

Potential to earn extra income through a generous commission structure.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Enthusiastic
  • Organised and punctual
  • Good attention to detail
  • Articulate with written communication skills

Qualities Required

  • Team player
  • Ambitious and motivated
  • Confident and sociable

Qualifications Required

5 GCSE's or equivalent at A*-C/9-4 including maths and English.

Training Provided

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.

The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.

Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

Register interest

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