Ealing Hammersmith & W London College

Customer Service Apprentice - Intermediate (Level 2)

Ealing Hammersmith & W London College (Employer)

Ealing, Hammersmith & West London College (Training Provider)

Wage Competitive salary
37.0 hours per week Monday - Friday, shifts to be confirmed, with a 1-hour lunch break.
18 months (duration)
3 January 2022(start date)
Customer service practitioner (apprenticeship standard)
13 December 2021 (application closing date)
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Job Description

West London College is looking for a highly motivated and organised Customer Service Apprentice to join its Management and Information Systems department. Working for the team you will assist in providing excellent customer service to both internal and external customer queries and liaising closely with team members to provide solutions.


Main duties and responsibilities will include:

  • Taking enquiries from prospective students and following up on any application, registration/enrolment process
  • Administering learner information (paper or electronic) including enrolment, eligibility, fee assessment, qualifications, registers, timetables etc.
  • Dealing with queries (phone/email/Pubble/face to face) in the first instance and liaising with other members of the team to deal with any actions
  • To complete documentation for a variety of areas following set procedures
  • Maintain and continuously improve information systems
  • To assist in the entering, collection and production of data/statistical information
  • Plan your work, assist other departmental staff as required and be able to meet deadlines
  • Undertake a wide range of administrative tasks including filing, photocopying, meet and greet (reception), opening and sorting post, ordering of stationery as well as processing of documents onto the student record system and onto the systems required to support funding
  • To implement College policies, particularly those relating to equality of opportunity, financial regulations, health and safety and data protection
  • To implement Health and Safety and security procedures in accordance with statutory and College requirements
  • Complete the study requirements and duties associated with the apprenticeship scheme
  • To undertake appropriate self-development and training activities and regularly to review their performance of duties with the line manager for the post
  • To work flexible hours, including evenings and weekends where necessary to support the operational needs of the team and the college
  • Staff will be required to work at any of the college campuses or designated places of work

Future Prospects

Upon successful completion of your apprenticeship, there may be an opportunity to continue your learning to a higher level within the company or be offered a full-time position. This will be reviewed by you and your employer at the end of your apprenticeship.

Reality Check

You also need to email a CV to apprenticeships@wlc.ac.uk within 5 working days of submitting your application. The file should be named with your full name and followed by the name of the employer your application relates to.

Skills Required

  • Organisational skills
  • Good communication skills

Qualities Required

  • Hard working
  • Punctual
  • Self-motivated
  • Flexible
  • A good use of written and spoken English
  • Able to work in a team

Qualifications Required

It is expected that applicants will hold a Level 2 qualification in English and maths. Some applicants with Level 1 in English and maths will be accepted as long as they reach Level 1 in their assessment.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard.

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