South East Water Limited

Customer Service Apprentice - Intermediate (Level 2)

South East Water Limited (Employer)

Fareport Training Organisation Limited (Training Provider)

Annual wage £12,000.00
37.0 hours per week We’re open Monday to Friday 08:00 – 19:00 and Saturday 08:00 – 13:00. So, you’ll be able to work to a shift pattern that includes 1in6 Saturdays
18 months (duration)
1 November 2021(start date)
Customer service practitioner (apprenticeship standard)
16 positions available
31 October 2021 (application closing date)
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Job Description

You’ll bring your determination and desire to reach your full potential in a Customer Services position. So, what’s really important is that you work well in a team and you’re confident speaking to others.

Responsibilities

What will the apprentice be doing?

As an Apprentice, you’ll get to put all of your passion, drive and willingness to learn to great use.   And you can rest assured that no two days are ever the same.  You’ll learn how to assist customers with things like billing queries, issuing refunds or setting up payment plans; through to helping customers with water supply problems such as leaks or other issues. 

What training will the apprentice take and what qualification will the apprentice get at the end?

This is structured 18-month apprenticeships programme where you’ll grow your skills and knowledge by participating in group workshops and individual training or by completing assignments and practical observations.  You’ll receive plenty of encouragement and support from trainers, team managers, mentors and buddies so that you can proudly achieve the Customer Service Level 2 Practitioner qualification.

What is the expected career progression after this apprenticeship?

You'll join our team as a permanent Customer Service Advisor.

Reality Check

In this role, you’ll focus on developing in our three main measures of performance: handling calls efficiently, maintaining quality standards and always providing the best possible customer experience. This will help us to get it right first time, every time for our customers.

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Patience

Qualifications Required

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential
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