Cityskyline Management Ltd

Customer Service Apprentice - Intermediate (Level 2)

Cityskyline Management Ltd (Employer)

South Thames Colleges Group (Training Provider)

Annual wage £14,000.00
37.5 hours per week Monday - Friday - 9am-5.30pm
12 months (duration)
7 November 2021(start date)
Customer service practitioner (apprenticeship standard)
31 October 2021 (application closing date)
Register interest

Job Description

This role is based within a high- quality serviced office mainly in a front of house position. The role will involve meeting and greeting visitors, answering phones, mail handling, kitchen duties, preparing show offices and meeting rooms, dealing with income sales enquiries, message taking and assisting the in-house clients when needed.

Responsibilities

Based primarily at Epsom business centre, focusing on the company’s key objectives of providing high quality customer service and maximisation of revenue by exceeding clients expectation and cross selling services such as meeting rooms and IT. Help ensure the business centre run efficiently in line with company policies and procedures. Work with the centre and management team to achieve personal and business goals in line with performance indicators set on a weekly basis.

Your main duties will include; 

  • Responsibility for reception and front of house
  • Create high quality first impression to clients and visitors to the business centre clients (both internal and external)
  • Efficient and timely management of all centre activities required
  • Responsible for ensuring a consistent delivery of service at the highest quality of efficiency and professionalism at all times.
  • Close working relationship with centre clients and management team
  • Responsibility for centres over all presentation to high standards at all times
  • Pro-active and effective client relationships where ever possible
  • Professional, friendly and mature business acumen at all times

Future Prospects

City skyline is a small company with 2 centres and 5 staff. The roles are mainly sales or operations. The serviced office sector has expanded steadily over the past 10 years however the pandemic has increase demand further to meet the need for flexibility. The sectors now offers a wide variety of career opportunities across the UK.

Reality Check

It is essential that you are reliable and able to start work on time ready to meet and greet clients and visitors when they arrive. There are many different tasks that can come up at short notice and is vital that you can prioritise your time and always be polite and professional.

Skills Required

  • High level communication,
  • Well organised,
  • Good time management
  • Can work well with pressure as required

Qualities Required

  • Excellent social skills
  • Presentable
  • Polite and friendly and reliable

Qualifications Required

Ideally you will have A*-C/9-4 maths and English or equivalent.  

However, the College would consider applicants with grade D/3 (or equivalent) in these areas with the expectation that the successful candidate would have to complete functional skills level 2 within the first year of the apprenticeship.

Training Provided

The candidate will work along side 2 other members of the team who have many years of experience within the serviced office sector. 

You will also attend South Thames College  for your off the job training; 

The Customer Service Standard will enable apprentices to deliver high quality products and services to customers of their organisation. The course will cover understanding the different needs of customers and managing their expectations. The apprentice will also understand their organisation's core values, policies and procedures including any complaints processes and digital media policies.

Register interest

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