Premier Insurance Services Limited

Customer Service Apprentice - Intermediate (Level 2)

Premier Insurance Services Limited (Employer)

Harrow and Uxbridge College (Training Provider)

Weekly wage £129.00
30.0 hours per week Monday - Friday - 9.30am - 4.30pm
15 months (duration)
26 November 2021(start date)
Customer service practitioner (apprenticeship standard)
19 November 2021 (application closing date)
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Job Description

We are a property and commercial insurance agency and looking for a confident, outgoing and a committed candidate to join our busy team. Ideal candidate will be someone who has good telephone skills and has good time management skills. Personality is the key rather than qualification.


Responsibilities will include (but are not limited to):

  • Answering incoming telephone calls
  • Regularly maintaining the company inbox
  • Manage incoming and outgoing emails
  • Processing invoices for clients
  • Inputting the client details on spreadsheet and maintaining the database on regular basis
  • Assisting with company social media page
  • Contribute in business development and maintaining own clients

Future Prospects

On successful completion of apprenticeship, there is an opportunity for progression, being a permanent member of staff and supporting less experienced staff.

Skills Required

  • Ambitious
  •  Strong MS Office Skills (Excel and Word)
  • Willingness to learn
  • Ability to communicate well
  • Experience of dealing with clients over the phone will be desirable

Qualities Required

  • Hardworking
  • Social
  • Positive attitude
  • Keen and go getter

Qualifications Required

GCSE English and maths 3-9/A-D

Training Provided

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.

The apprentice will be required to complete:

  • Employment Rights and Responsibilities
  • Skills, Knowledge and Behaviours
  • Standard and End Point Assessment
  • Functional Skills in English, maths and ICT (if required)
  • Other training will be provided by the employer as required to enable the fulfilment of the job role.
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