Mobile Fun Ltd

Customer Service Apprentice - Intermediate (Level 2)

Mobile Fun Ltd (Employer)

Birmingham Metropolitan College (Training Provider)

Annual wage £8,944.00
40.0 hours per week Monday to Friday 9 am to 18:30pm, shifts, may work evenings and weekends.
12 months (duration)
1 November 2021(start date)
Customer service practitioner (apprenticeship standard)
30 October 2021 (application closing date)
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Job Description

This new opportunity as a Customer Service Champion will allow you to truly realise your potential by gaining an industry-recognised qualification with the support of an award-winning brand, all whilst earning a real wage!

Responsibilities

What will the apprentice be doing?

What will you be doing?

Going above and beyond to provide unforgettable service to our customers
Be there as a Tech Guru for some of our customers who struggle with the technical side of our business
Familiarise yourself with our extensive and exciting product ranges
Making sure our products reach our customers by managing part of the product life cycle
Have a friendly approach in helping our customers navigate our exciting website and product ranges

What training will the apprentice take and what qualification will the apprentice get at the end?

You will have the full support of a highly experienced, friendly team who will guide you every step of the way. We will provide on-the-job training so that you can develop your skills as a champion for our brand, alongside your structured learning as part of gaining a nationally recognised qualification. 

What is the expected career progression after this apprenticeship?

When you are a fully qualified level 2 Customer Service practitioner upon completing the Apprenticeship, there is the potential to progress to a permanent role here at Mobile Fun as you will be able to see we have a track record of investing in and nurturing talent.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working

Qualifications Required

GCSE or equivalent English (Grade A-C or 9-4) Essential
GCSE or equivalent Maths (Grade A-C or 9-4) Essential
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