Customer Service Apprentice 2023 - Advanced (Level 3)

TJX Europe Ltd (Employer)

Paragon Training Academy Ltd (Training Provider)

Annual wage £26,000.00
37.5 hours per week Monday to Sunday shifts, may work evenings and weekends.
15 months (duration)
6 February 2023(start date)
Customer service specialist (apprenticeship standard)
10 positions available
1 January 2023 (application closing date)
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Job Description

A front-line role with direct customer contact and a responsibility to ensure all customers receive a timely, fair and consistent response in a manner that represents TJX Europe. Customer service is the heart of our business which aims to provide an exceptional service that leaves the customer feeling valued.

Responsibilities

What will the apprentice be doing?

  • As an Associate working as part of the Customer Service team, you’ll acquire a holistic view of our business, seeing firsthand the outcome of our business decisions
  • You will also meet and partner with people from other business functions, to build your awareness of how we operate, and discover how a career in Customer Service can add value to what we do, at every opportunity
  • Whilst doing a real job within the customer service team you will also be studying towards your Customer Service apprenticeship qualification
  • You will receive expert knowledge and training both on the job and with a top-quality external training provider either face to face in a classroom setting or online
  • You will be surrounded by support from your peers, manager and mentor

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The qualification should take approximately 18 months to complete and will be fully funded by us. At the end of your study you will receive your Customer Service Specialist Level 3 qualification and have a promising career ahead of you

What is the expected career progression after this apprenticeship?

  • If you’re looking for an unforgettable journey
  • The chance of something huge. Something global
  • A Customer Service Apprenticeship with TJX Europe is where it can all begin

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience

Qualifications Required

GCSE or equivalent English (Grade Level 4) Essential
GCSE or equivalent Maths (Grade Level 4) Essential
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Related

About the employer

Hello, we’re TJX Europe. Who? You might ask. But that’s OK, because while you might not have heard of us, you’ve probably heard of our brands – TK Maxx and Homesense.

This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.