Customer Service Apprentice - Advanced (Level 3)

Xepay Ltd (Employer)

Remit (Training Provider)

Weekly wage £150.50
35.0 hours per week Monday to Friday, 9am - 5pm or 10am - 6pm (TBC).
15 months (duration)
4 November 2021(start date)
Customer service specialist (apprenticeship standard)
29 October 2021 (application closing date)
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Job Description

Remit are recruiting on behalf of XEPOS Ltd, based in Solihull, for someone to join their customer service team. Could this be the role you have been looking for? Apply now!

Responsibilities

Our client XEPOS are an innovator in the EPOS market, as a well-established provider for over 10,000 businesses with more coming each day. Due to the businesses continuous growth and expansion, they are now actively looking for an individual to join them as a Customer Service Apprentice.

Roles & Responsibilities:

  • Making outbound calls
  • Sending emails
  • Following up on potential customers
  • Day to day administration
  • Support of the staff within the department

Future Prospects

The business is continually growing so there is plenty of opportunity for future progression.

Reality Check

Potential to earn extra income through a generous commission structure.

Skills Required

  • Enthusiastic
  • Organised and punctual
  • Good attention to detail 
  • Articulate with written communication skills

Qualities Required

  • Team player
  • Ambitious and motivated
  • Confident and sociable

Qualifications Required

5 GCSE's (or equivalent) at A*-C/9-4 including maths and English.

Training Provided

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.

The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.

Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

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