Mobile Fun Limited

Customer Service Apprentice - Intermediate (Level 2)

Mobile Fun Limited (Employer)

Learning Curve (Jaa) Limited (Training Provider)

Weekly wage £161.25
37.5 hours per week Monday- Friday Shifts TBC
13 months (duration)
19 October 2021(start date)
Customer service practitioner (apprenticeship standard)
18 October 2021 (application closing date)
Register interest

Job Description

Mobile Fun are looking to expand their team by taking on a Level 2 Customer Service Practitioner Apprentice. Kick Start your career and apply today!

Responsibilities

Main Duties:

Customer Champion

  • Answer customer emails using our Behavioural and ATLAS Frameworks
  • Ensure all assigned tasks for Amazon are completed within KPI
  • Process customer orders whilst adhering to our security processes to minimise fraud
  • Make sure all daily tasks are completed to the highest standard by taking full responsibility for personal targets whilst remaining focused on departmental targets and objectives.. If any task failures are likely to occur then alert your Line Manager as soon as possible so action can be taken

Team Work

  • Maintain and develop good communication within the team to improve efficiency of departmental goals
  • Actively share knowledge to help provide a better service to customers
  • Take ownership of your personal objectives and departmental tasks to help the team hit and maintain KPIs

Reporting

  • Deliver accurate, informative departmental reports to management in a timely manner
  • Highlight areas of concern to the CX Line Manager in a timely manner and contribute to finding relevant solutions

Professional Development

  • Application of the theory and practical skills learned
  • Be proactive in personal development; demonstrating an active role in expanding personal learning experience
  • Attend regular product knowledge and systems training sessions

Other Responsibilities

  • To undertake any other duties as required appropriate with the grading of this post

Future Prospects

  • Opportunity for a full time role upon completion of apprenticeship.

Reality Check

  • Location
  • Transport
  • Wage

Skills Required

  • Essential - Excellent verbal and numerical skills
  • Essential - Ability to listen and understand the customer’s specific needs and circumstances and deliver on customer satisfaction
  • Essential - Achieve results with a tenacity to overcome obstacles and solve problems
  • Essential - Ability to work well under pressure and to strict deadlines
  • Essential - Ability to thrive on change and continually challenge existing processes and look for ways to improve them
  • Essential - Team working skills
  • Desirable - Keen interest in the mobile and electronics industry
  • Desirable - Multi-lingual
  • Desirable - Ability to use Microsoft applications to a high standard

Qualities Required

  • Strong problem solving skills
  • Clear communication skills
  • Passion for Mobile and electronic devices and accessories
  • Ability to use positive language and has a positive can-do attitude
  • Time management skills
  • Willingness to learn

Qualifications Required

  • 2 years+ customer service experience (Desirable)
  • 5 or more A-C or 9-4 in GCSE or equivalent including English Language and mathematics
  • Intermediate experience in Microsoft Applications (Desirable)

 

Training Provided

  • L2 Customer Service Practitioner
  • Functional skills (if required)
Register interest

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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.