Customer Service Apprentice - Advanced (Level 3)

Xepay Ltd (Employer)

Remit (Training Provider)

Weekly wage £150.50
35.0 hours per week Monday - Friday, 9.00am - 5.00pm or 10.00am - 6.00pm
15 months (duration)
10 October 2021(start date)
Customer service specialist (apprenticeship standard)
29 September 2021 (application closing date)
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Job Description

Remit are recruiting on behalf of XEPOS Ltd, based in Solihull, for someone to join their customer service team. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

Responsibilities

Our client XEPOS are innovators in the EPOS market, as a well established provider for over 10,000 businesses with more coming each day. Due to the businesses continuous growth and expansion they are now actively looking for an individual to join them as a Customer Service Apprentice.

Roles & Responsibilities:

  • Making outbound calls
  • Sending emails
  • Following up on potential customers
  • Day to day administration
  • Support of the staff within the department

Future Prospects

  • The business is continually growing so there is plenty of opportunity for future progression

Reality Check

  • Potential to earn extra income through a generous commission structure

Skills Required

  • Enthusiastic
  • Organised and punctual
  • Good Attention to detail
  • Articulate with written communication skills

Qualities Required

  • Team Player
  • Ambitious and motivated
  • Confident and Sociable

Qualifications Required

  • 5 GCSE's or equivalent at A*-C / 9-4 including maths and English

Training Provided

  • The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level
  • The main purpose of the customer service specialist is to be a 'professional' for direct customer support within all sectors and organisations types. You are an advocate of Customer Service who acts as a referral point for dealing with more technical or complex customer requests, complaints and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation's products and / or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment, including contact centres, retail, or any customer service point. The qualification is aimed at individuals more advanced in their inter-personal skills and with experience of working with customers
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