United Carpets Ltd

Customer Service Apprentice - Intermediate (Level 2)

United Carpets Ltd (Employer)

The Nvq Training Centre Limited (Training Provider)

Weekly wage £161.25
37.5 hours per week Monday-Friday 9:00-17:00 with some weekends
12 months (duration)
30 August 2021(start date)
Customer service practitioner (apprenticeship standard)
27 August 2021 (application closing date)
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Job Description

This role will include assisting customers as they visit the store, taking orders and helping fulfil the order. For more details see the full job description. This is a great opportunity for the right candidate.


Duties will include but not be limited to:

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer enquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organise workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Help fulfil orders
  • There will be physical elements to this role

Future Prospects

Full-time permanent role with the company.

Skills Required

  • Good maths and English skills
  • Strong organisational skills
  • Effective communication skills
  • Good computing skills and a sound knowledge of Microsoft Office packages
  • Exceptional time keeping skills

Qualities Required

  • Willing to learn Keen and hard working
  • Confident
  • Ability to multi-task
  • Attention to detail
  • Polite
  • Friendly

Qualifications Required

Ideally GCSEs at grades A*-C/9-4 (or equivalent) in English and maths, however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where English and maths will be assessed.

Training Provided

  • Level 2 Customer service practitioner Apprenticeship Standard

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Register interest