Space Connect Ltd

Customer Service Apprentice - Intermediate (Level 2)

Space Connect Ltd (Employer)

West Suffolk College (Training Provider)

Weekly wage £211.13
37.5 hours per week Monday to Friday - 9am - 5:30pm
15 months (duration)
16 August 2021(start date)
Customer service practitioner (apprenticeship standard)
6 August 2021 (application closing date)
Register interest

Job Description

Part of SmartSpace Software Plc, Space Connect is a software technology company operating in the workspace management environment. The company offers a cloud-based platform offering room booking, desk booking, visitor management, catering and workplace analytics. There is an exciting opportunity for a customer service apprentice to join their team.

Responsibilities

An excellent opportunity has arisen for a Customer Service Apprentice to join the small, but growing team of their subsidiary company Space Connect, based in Mildenhall, Suffolk.

The Role

Working as part of the Customer Services team, the Apprentice will provide great service and support to Space Connect’s customers, whether on calls or via email, live chat or instant message.

Role responsibilities:

  • Provide Level 1 support to customer requests submitted by telephone, email, live chat or instant message.
  • Investigate and resolve customer issues patiently and in a timely manner.
  • Maintain thorough and accurate customer service records.
  • Keep financial and other data secure, processing in accordance with company policy.
  • Maximise technology and system functionality to deliver improvements in customer care.

In return, we will support you to unlock your potential and you'll receive full support for your studies in order for you to complete your Apprenticeship program.

Future Prospects

There may be opportunity for a full time position on completion of the apprenticeship, should the role arise.

Reality Check

Working as part of the Customer Services team, the Apprentice will provide great service and support to Space Connect’s customers, whether on calls or via email, live chat or instant message.

Skills Required

  • Strong attention to detail
  • Can use active listening skills
  • Good administration skills and attention to detail
  • Understands different levels of support from level 1 – level 3

Qualities Required

  • Passionate about Customer Services
  • Proactive and uses own initiative
  • Relishes in connecting with people
  • Motivated to resolve queries and problems
  • Friendly, patient and instinctively communicates well with key stakeholders

Qualifications Required

At least 5 GCSEs Grade 4 or above, including maths and English, is essential.

Training Provided

Level 2 Customer Service Practitioner Apprenticeship

Register interest

Related