Mason Baggott & Garton

Customer Service Apprentice - Intermediate (Level 2)

Mason Baggott & Garton (Employer)

Damar Training (Training Provider)

Weekly wage £150.50
35.0 hours per week Monday - Friday, shifts to be confirmed.
12 months (duration)
5 July 2021(start date)
Customer service practitioner (apprenticeship standard)
25 June 2021 (application closing date)
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Job Description

We are looking for an Apprentice to provide support to team members and enable the smooth running of files and filing in a busy office environment. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.


Typical duties will include:

  • Filing and retrieval
  • Archiving
  • General administrative duties
  • Using Microsoft Office packages
  • Using office equipment
  • Updating client files
  • Printing, scanning, copying
  • Using bespoke case management software

The ideal candidate for this role will have a keen interest in pursuing a career within the legal sector.

Future Prospects

Upon successful completion of the apprenticeship, there will be the opportunity to discuss a full-time, substantive role within the organisation (if appropriate for both the apprentice and the employer).

The legal profession offers lots of different progression routes, from full-time Legal Assistant, right the way through to Legal Executive and Solicitor.

Skills Required

  • IT and keyboard skills
  • Organisational skills
  • Good communication skills
  • Knowledge of Microsoft Office packages

Qualities Required

  • Team worker
  • Methodical
  • Communicates with clients and other team members
  • Professional outlook
  • Upbeat, and personable manner
  • Willing to take instruction and work in a confidential environment
  • Good attitude to work and people

Qualifications Required

GCSEs at grades D/3 or above (or equivalent) in maths and English.

Good standard of general education.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
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