Gt Paper & Packaging Ltd

Customer Service Apprentice - Intermediate (Level 2)

Gt Paper & Packaging Ltd (Employer)

Achieve Training (Training Provider)

Weekly wage £161.25
37.5 hours per week Monday - Friday, shifts to be confirmed.
12 months (duration)
15 July 2021(start date)
Customer service practitioner (apprenticeship standard)
30 June 2021 (application closing date)
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Job Description

GT Paper & Packaging Ltd are looking for a Customer Service Apprentice to join their team. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.


Responsibilities will include:

  • Deliver excellent customer service on reception
  • Respond to emails and answering customer calls
  • General office administration tasks
  • Manage stock levels and supplies
  • Use of Sage and other software to manage orders and invoices
  • Liaising with colleagues and customers

There is the opportunity to progress into a full-time position at the end of the apprenticeship.

If you can master customer service skills, you can take your career in so many directions. employers really value people who can speak confidently, know how to deal with customers’ needs and have great telephone skills.

Future Prospects

Could progress into a full-time position upon completion.

Skills Required

  • Organisation skills 
  • Good communication skills
  • IT skills

Qualities Required

  • Proactive approach to seeking and sharing knowledge
  • Ability to understand and carry out instructions
  • Able to manage time effectively and prioritise workload accordingly
  • Ability to work effectively as part of a team
  • Awareness of equality and diversity
  • Flexible, enthusiastic, ‘can-do’ approach to everyday work
  • Open to change and new ideas
  • Willingness and desire to take responsibility and use own initiative
  • Commitment to own personal professional development
  • Passion and confidence
  • Must be a team player
  • Good attention to detail
  • Ability to multi-task
  • Open to learning new skills

Qualifications Required

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
Register interest