M & M Vehicle Repairs Limited

Customer Service Apprentice - Intermediate (Level 2)

M & M Vehicle Repairs Limited (Employer)

University of Derby (Training Provider)

Weekly wage £172.00
40.0 hours per week Once trained our normal office hours are Monday - Friday, 08:30 - 17:30 and every other Saturday morning, 08:30 - 13:00. However this varies depending on age and working through the Apprenticeship. Days and shifts to be confirmed.
18 months (duration)
16 July 2021(start date)
Customer service practitioner (apprenticeship standard)
30 June 2021 (application closing date)
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Job Description

This role is for an Apprentice in Customer Service based in a busy office. We specialise in repairing accidentally damaged vehicles and look after those involved, keeping them updated with progress.

Responsibilities

Duties will include:

  • Telephone and front of house (confidence and communications skills are an advantage)
  • Working in a busy office environment
  • Inputting data
  • Booking appointment
  • Arranging transport and working closely with owner drivers
  • Contacting Insurance Companies, Local Businesses, Hire Companies, and many other connected parties throughout the process
  • Also arranging collection/deliveries and taking payments

Future Prospects

Once completed there is potential for full-time employment.

Reality Check

Please consider how you will get to work each day.

Skills Required

  • Excellent timekeeping skills
  • Good communication skills
  • Good IT skills

Qualities Required

  • Presentable
  • Polite
  • Enthusiastic
  • Keen to learn
  • Confidence
  • Attention to detail
  • Able to listen take notes and give clear precise information

Qualifications Required

Ideally GCSEs at grades C/4 or above (or equivalent) in maths and English, there is a possibility to study towards these qualifications as part of your apprenticeship.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
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