Customer Service Apprentice - Advanced (Level 3)

Xepay Ltd (Employer)

Remit (Training Provider)

Annual wage £7,826.00
35.0 hours per week Monday to Friday, 9am - 5pm or 10am - 6pm.
15 months (duration)
31 May 2021(start date)
Customer Service Specialist (apprenticeship standard)
21 May 2021 (application closing date)
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Job Description

Remit are recruiting on behalf of XEPOS Ltd, based in Solihull, for someone to join their customer service team. Could this be the role for you? Apply now!

Responsibilities

Our client XEPOS are innovators in the EPOS market, as a well-established provider for over 10,000 businesses with more coming each day. Due to the businesses continuous growth and expansion they are now actively looking for an individual to join them as a Customer Service Apprentice.

Roles & Responsibilities:

  • Making outbound calls
  • Sending emails
  • Following up on potential customers
  • Day to day administration
  • Support of the staff within the department

Future Prospects

The business is continually growing so there is plenty of opportunity for future progression.

Reality Check

Potential to earn extra income through a generous commission structure.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Enthusiastic
  • Organised and punctual
  • Good attention to detail
  • Articulate with written communication skills

Qualities Required

  • Team player
  • Ambitious and motivated
  • Confident and sociable

Qualifications Required

5 GCSE's or equivalent at A*-C/9-4 including maths and English.

Training Provided

Advanced Customer Service Specialist Standard.

The main purpose of the customer service specialist is to be a 'professional' for direct customer support within all sectors and organisations types. You are an advocate of Customer Service who acts as a referral point for dealing with more technical or complex customer requests, complaints and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation's products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment, including contact centres, retail, or any customer service point.

The qualification is aimed at individuals more advanced in their inter-personal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Functional Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

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