Dhl Express (UK) Ltd

Customer Service Apprentice - Intermediate (Level 2)

Dhl Express (UK) Ltd (Employer)

Interserve Learning & Employment (Services) Limited (Training Provider)

Weekly wage £251.25
37.5 hours per week Monday to Friday, shifts to be confirmed.
12 months (duration)
1 June 2021(start date)
Customer service practitioner (apprenticeship standard)
28 May 2021 (application closing date)
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Job Description

DHL are looking for a dynamic, hard-working person to join their administration team! Are you looking for the first step into working for a Worldwide, reputable business? If so, APPLY NOW!


Duties to include:

  • Assist with FTE reports and data are accurate and up to date
  • Utilise the appropriate systems to ensure accurate recording of employee and other data ensuring that confidentiality of data is maintaining at all time.
  • Respond to enquiries for information regarding staffing whereabouts and reporting queries
  • A editor of the Customer Service Intranet Site
  • Support and work with all members of the Planning and Resource team to ensure goals are met and a seamless service is provided by CSD.
  • Support the Planning and Resource team in all aspects of resource planning, reporting and amendments.
  • Utilise the appropriate systems (WFO,QM, Excel) to ensure accurate recordings of employee and other data and maintained at all times ( shifts, personal information , Logins for different systems)
  • Assist in processing email communication into planning tools of authorised absences, absenteeism, break and shift changes to support the contact centre business needs.

The pay for this Apprenticeship is £6.70 an hour, which equates to £251.25 per week.

Future Prospects

75% of apprentices that successfully complete their apprenticeship, remain with the company 30% of those transfer to a different department within the business during second year.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Planning and interpersonal Skills
  • Attention to detail and high standards of delivery
  • Right first time philosophy
  • Impeccable all round oral and written communication
  • Computer literacy

Qualities Required

  • Quick to react and a desire to get the job done
  • Self-Motivated
  • Strong team player
  • Flexible approach

Qualifications Required

GCSE or equivalents at 4/C grades in maths and English.

Training Provided

  • Level 2 - Customer service practitioner
  • Functional Skills if required 
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