Justin Kellett Opticians Ltd

Customer Service Apprentice - Intermediate (Level 2)

Justin Kellett Opticians Ltd (Employer)

Alliance Learning (Training Provider)

Weekly wage £161.25
37.5 hours per week 5 days Monday – Saturday. When working Saturday, you'll get 1 day off in the week; shifts to be confirmed..
17 months (duration)
3 May 2021(start date)
Customer service practitioner (apprenticeship standard)
23 April 2021 (application closing date)
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Job Description

We working alongside an independent local Opticians practice based in Horwich, Bolton who are now looking for a Customer Service Apprentice to join their growing team.

Responsibilities

Duties here will include:

  • Working on reception
  • Meeting with customers
  • Booking appointments
  • Taking incoming calls and making outgoing calls
  • Working on our database – inputting customer details, placing order
  • Keeping track of orders
  • Dealing with customer enquiries
  • General administration duties to include filing, photocopying, sorting orders, picking orders
  • You will also work in the back office sorting orders ensuring a high customer service at all times

Future Prospects

Full time position upon completion of the apprenticeship. Progression opportunities available for the right candidate.

Reality Check

Please be aware you will be working in the company and may also be required to attend Alliance Learning for day release training once a month.

Skills Required

Being a precision manufacturer, we will expect high standards to detail.

Qualities Required

We are looking for a loyal trustworthy person with good attention for detail.

Qualifications Required

GCSE grades 4+ / A-C (or equivalent) in English and maths.

Training Provided

The successful applicant will be working towards an Intermediate Customer Service Apprenticeship at Alliance Learning, gaining valuable skills, knowledge and behaviours of working within an office environment. You will also achieve an NVQ Level 2, Technical Certificate and Functional Skills.

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