T & R Williamson Ltd

Customer Service Apprentice - Intermediate (Level 2)

T & R Williamson Ltd (Employer)

Hit Training Ltd (Training Provider)

Weekly wage £177.45
39.0 hours per week Shifts TBC.
12 months (duration)
5 April 2021(start date)
Retailer (apprenticeship standard)
28 March 2021 (application closing date)
Register interest

Job Description

Warehouse work including booking goods in and out. Despatch goods via couriers and communicating and taking orders from customers as well as dealing with a number of different enquiries. This role will also include customer service and working within the retail shop.

Responsibilities

PLEASE NOTE SALARY IS FOR 16-17 YEAR OLDS - MINIMUM WAGE FOR AGE IS PAID.

This position will be varied, and many skills will be developed and utilised in order to support and progress the successful candidates.

You will be required to develop in warehouse work including:

  • Booking goods in and out
  • Despatch of goods via couriers
  • Communicating and taking orders from customers
  • Dealing with a number of different enquiries

Working as part of the team and supported by the manager you will be trained in all areas, along with the support of your HIT Training Consultant.

The successful candidate will also have a customer facing role, which will include customer service and working within the shop.

You will be able to work in this front of house role as part of your apprenticeship development as this is also paramount to the apprenticeship.

As part of the retailer apprenticeship standard, you will also develop your knowledge, skills and behaviours in products, promotions, services, stock and stocking as well as many more areas associated to retail.

Future Prospects

Possibility of management responsibilities and a permanent position on successful completion of the Apprenticeship.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates. For updates on the National Living Wage please see: https://www.gov.uk/government/news/national-living-wage-increase-to-protect-workers-living-standards

Skills Required

  • Good communication skills
  • Good level of ICT understanding
  • Must be confident in the use of maths

Qualities Required

  • Hard working with a willingness to learn new skills
  • Good time keeping and must be reliable

Qualifications Required

None specified.

Training Provided

  • Level 2 Retailer apprenticeship standard
  • Maths and English training delivered at the appropriate levels, if needed
Register interest

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