John Merison Bmc Ltd

Customer Service Apprentice - Intermediate (Level 2)

John Merison Bmc Ltd (Employer)

Stephenson College (Training Provider)

Weekly wage £155.63
37.5 hours per week Monday – Friday. 9am to 5pm (Including half hour unpaid lunch break)
12 months (duration)
1 February 2021(start date)
Customer service practitioner (apprenticeship standard)
29 January 2021 (application closing date)
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Job Description

Merisons are looking for a Customer Service apprentice to join our team. As an apprentice you will be responsible for assisting the team with reception duties and a variety of office based administrative tasks.


One of the main responsibilities for this role is reception duties and you will be the first port of call for all customers. Therefore, we are looking for a candidate with a confident and professional telephone manner.

The right candidate will have a good attention to detail, as they will be required to carry out data-entry such as the inputting of supplier invoices, as well as raising customer enquiries and projects.

The ideal candidate will be self-motivated with a willingness to learn new skills.

Your duties and responsibilities will include;

  • Reception (You will be the first port of call for answering all incoming phone calls) Providing excellent customer service
  • Monitoring and responding to enquiries coming through via our website, and via email
  • Data entry – such as the input of supplier invoices via Sage 50 Accounts
  • Raising enquiries and projects on our bespoke web-based enquiry system
  • Arranging appointments and visits, for managers and engineers
  • Assisting management with general office duties such as ordering materials, organising paperwork for projects
  • General office duties such as filing, scanning, dealing with outgoing and incoming post

Future Prospects

We would encourage further development and training for the right candidate, following the completion of the apprenticeship.

Reality Check

  • Office based in Coalville.

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

Basic knowledge of Microsoft packages such as office, word, excel and outlook is essential.

Qualities Required

  • Confident and professional telephone manner
  • Good attention to detail
  • Willingness to learn

Qualifications Required

GCSE grade 4 or above in English and maths (or equivalent).

Training Provided

  • Level  2 - Customer Service Practitioner
  • Day/Block release to Stephenson College, Coalville (Part of the SMB Group)
  • Functional skills if necessary
  • On-the-job training
  • Off-the-job training
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