Customer Service Apprentice - Intermediate (Level 2)

British Car Auctions Limited (Employer)

Remit (Training Provider)

Weekly wage £240.00
40.0 hours per week 08:30 - 17:30; Monday - Friday.
13 months (duration)
8 February 2021(start date)
Customer service practitioner (apprenticeship standard)
29 January 2021 (application closing date)
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Job Description

Remit are delighted to be recruiting for BCA at Blackbushe Airport (GU17 9LG) for someone to join their customer service team. You will undertake a Customer Service Practitioner Level 2 apprenticeship.

Responsibilities

Purpose of the role:

To be an integral part of the branch customer service team by offering high levels of customer service and quality resolutions to buyer, vendor, and third party queries and disputes.

Role Accountabilities:

  • First point of contact for all incoming calls & queries
  • Direct all calls to relevant departments
  • Providing end-to-end query resolution service where possible
  • Assist with collections and deliveries bookings
  • Help to locate vehicle packs
  • Record queries accurately and efficiently
  • Take on general customer service duties as required in order to meet the needs of the department and the site as a whole
  • Escalate more complex issues to the senior Customer Service team

Future Prospects

There may be a permanent role available for the right candidate on completion of the apprenticeship.

Reality Check

There is no public transport to site, so you will need access to your own transport. Parking is available on site. Smart work attire is required. Lunch should be brought to the workplace. There are shops available locally, but not within walking distance.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Good administration skills
  • Excellent telephone manner
  • Good IT skills including Excel, Word and PowerPoint
  • Good communication, active listening and interpersonal skills

Qualities Required

  • Team player, with the ability to work with colleagues at all levels

Qualifications Required

GCSE or equivalents at grades A - C (7-4) in English and maths.

Training Provided

Good or bad customer service can make or break a business. In this day and age organisations recognise the importance of good customer service; and focus on developing this within their workforce. As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2 On successful completion, you will receive:

  • Level 1 / Level 2 Functional Skills in English & Maths (if required)
  • Level 2 in Customer Service
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