Customer Service Apprentice - Intermediate (Level 2)

The Bagel Factory Ltd (Employer)

HIT Training (Training Provider)

Weekly wage £109.20
24.0 hours per week 24 Hours Per Week
12 months (duration)
1 February 2021(start date)
Customer service practitioner (apprenticeship standard)
28 January 2021 (application closing date)
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Job Description

Do you want to do something more than just serve customers? Go beyond that and get involved with the complete process in giving the customer the Bagel that they want.


Duties to include:

  • Food preparation including making bagels, drinks, preparing and slicing food items.
  • Ensure all food storage and preparation areas are maintained according to Health & Safety and Audit standards
  • Willing to handle chicken, ham, beef, bacon, etc
  • Comply with Food Code of Practice
  • Help customers by answering any questions they may have
  • Taking orders (online, phone and face-to-face)
  • Till and Card Machine Operator
  • Monitoring stock levels & report to manager
  • Stocking shelves
  • Keep the premises tidy by completing daily and weekly cleaning and safety schedules
  • Follow security & safety procedures
  • Maintain a safe working environment for employees and customers
  • Work as a team member
  • Deliver a high standard of service when dealing with customer needs
  • Receive deliveries

Future Prospects

  • There may be the possibility for a permanent position for the right candidate should the business needs allow

Reality Check

Minimum Wage for Age 16-18 £4.55, 18-20 £6.45, 21-24 £8.20, 25+ £8.72

Skills Required

  • Be able to work efficiently
  • Be able to follow instruction
  • Flexibility
  • Can spot areas of improvement
  • Can work independently

Qualities Required

  • Be polite and friendly to customers, colleagues and others
  • Willing to handle chicken, ham, beef, bacon, etc.

Qualifications Required

  • Maths & English

Training Provided

English and maths are part of the qualification

  • Customer service practitioner level 2
Register interest