Customer Service Apprentice - Intermediate (Level 2)

Cbre Ltd (Employer)

Paragon Training Academy Ltd (Training Provider)

Weekly wage £248.80
40.0 hours per week Monday to Friday. Shifts to be confirmed.
12 months (duration)
8 February 2021(start date)
Customer service practitioner (apprenticeship standard)
31 January 2021 (application closing date)
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Job Description

CBRE are looking for someone who can provide an operationally sound helpdesk service to both internal and external clients. Candidate must be comfortable with working from home throughout the pandemic and a company laptop will be provided.


As the Apprentice, what will you be overall responsible for?

  • Day to day operation of a CAFM (computer aided facility management) and Financial system – training provided
  • Day to day liaison and updates with key customers
  • Day to day liaison and updates with management team
  • Day to day liaison and organisational assistance to the engineering team
  • Keeping CAFM database up to date, ensuring that Service Level Agreements and targets (key performance indicators)
  • Understand, anticipate, and deliver customer (internal and external) needs while building effective relationships
  • Positively respond to both our internal and external customers through effective communication and personal accessibility
  • Understand procedures and processes and operate them to the required standard

Future Prospects

  • We are looking to invest in talent and provide excellent development opportunities - CBRE is an international company.

Reality Check

What can we offer you?
Free Tea and coffee, use of microwave.
Modern office
Close to the train station therefore easy access
In the centre of town, therefore easy to get to and can use 1hr lunchbreak to go shopping if you wish to
Will be part of a brilliant fast paced team and therefore able to build relationships with the team, management, suppliers, customers and key stakeholders

Skills Required

  • Good PC Skills with experience in Word, Excel & Outlook
  • Teamwork skills
  • Good basic written and communication skills
  • Attention to detail and accuracy

Qualities Required

  • Passion to learn
  • Ability to take ownership of work
  • Reliable
  • Strong Customer Focus
  • Smart appearance
  • Be flexible to work outside of core office hours from time to time

Qualifications Required

  • Passes in maths and English at GCSE or equivalent are required

Training Provided


  • Paragon Skills is a leading national Apprenticeship training provider supporting over 4,000 learners through their training, and 1,500 organisations to consistently deliver high quality Apprenticeships across their businesses. Paragon Skills achieves some of the highest success and achievement rates in the industry. Its extensive experience across multiple specialisms has contributed to an overall achievement rate of 71.4% (2018/19) exceeding the national average of 65.6%, and an Ofsted Grade 2 Good rating.
  • On completion of this 12 Months Apprenticeship you will have achieved a Level 2 Customer Service Practitioner Qualification


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