Russell & Russell

Customer Service Apprentice - Intermediate (Level 2)

Russell & Russell (Employer)

Alliance Learning (Training Provider)

Weekly wage £192.30
35.0 hours per week Monday - Friday 9.00am to 5.00pm
17 months (duration)
9 November 2020(start date)
Customer service practitioner (apprenticeship standard)
31 October 2020 (application closing date)
Register interest

Job Description

Russell & Russell Solicitors has offices across the North West region, offering legal advice 24 hours a day, seven days a week. The firm specialises in conveyancing and commercial property, family law, wills and probate, personal injury compensation claims and criminal defence.


  • Meeting and greeting clients and offering refreshments
  • Answering incoming emails/enquiries and, if necessary, directing them to the relevant individual
  • Booking appointments
  • Clerical duties involving, sorting post, faxing, filing and scanning
  • Excellent customer service with emphasis on sales
  • Keeping the reception area clean and tidy
  • Legal administration support such as, opening files, typing and other legal and office administration support as required

Future Prospects

Full time role upon completion of the apprenticeship. Progression opportunities available for the right candidate.

Reality Check

Please be aware you will be working in the company and may also be required to attend Alliance Learning for the day release training.

Skills Required

  • Good keyboard skills
  • IT skills including, Microsoft Word, Microsoft Excel, Data Base and Outlook
  • Good communication skills
  • Good organisational skills

Qualities Required

  • Team player
  • Willingness to learn

Qualifications Required

GCSE Grade C and above (or equivalent) in the main academic subjects such as English and Maths.

Training Provided

  • The successful applicant will be working towards an Intermediate Customer Service Practitioner Apprenticeship at Alliance Learning, gaining valuable skills, knowledge and behaviours of working within an office environment
  • You will also achieve an NVQ Level 2, Technical Certificate and Functional Skills
Register interest