Sr Mailing Ltd

Customer Service Apprentice - Intermediate (Level 2)

Sr Mailing Ltd (Employer)

The Growth Company (Training Provider)

Weekly wage £160.00
37.0 hours per week Mon – Fri 9:30 – 6:00
15 months (duration)
5 October 2020(start date)
Customer service practitioner (apprenticeship standard)
30 September 2020 (application closing date)
Register interest

Job Description

We are looking for a bright, vibrant individual to join our friendly team. Within this role you will gain a significant amount of experience in account management and resolving customer issues and complaints. You will work with a number of higher skilled individuals that will provide extensive training in the day to day running of the team.

Responsibilities

We are looking for a bright, vibrant individual to join our friendly team. Within this role you will gain a significant amount of experience in account management and resolving customer issues and complaints. You will work with a number of higher skilled individuals that will provide extensive training in the day to day running of the team. You will liaise with our warehouse, accounts and sales departments and gain insight into a number of different departmental procedures and routines.

SR Mailing is a fast-growing business driving success in these uncertain times. We provide packaging products to a number of different retail and online sectors with a range of different people and business types you will be interacting with on a daily basis.

A normal day would include:

Roles & Responsibilities

  • Managing key accounts
  • Resolving customer issues
  • Having a good product knowledge and advising relevant products
  • Tracking parcels via communicating with courier companies and online portals
  • Resolving any lost or delayed items and organising resends or refunds
  • Interacting with different departments to ensure the best customer service is delivered every time
  • Maintaining good relationships with all our customers

Future Prospects

As the database of key accounts increase you will be able to take on more and more responsibility and could go on to manage the customer service team. This will allow for not only an increase in salary but will come with a number of qualifications.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Extremely comfortable with using Microsoft Excel, Word and Outlook
  • Comfortable in liaising directly with clients, by liaising with clients via email and telephone
  • Excellent communication and customer service skills.

Qualities Required

  • Positive attitude, bubbly personality
  • Quick and good decision-making skills

Qualifications Required

GCSE or equivalent maths and English A-C/9-4

Training Provided

Full training and support will be provided by The Growth Company to help you achieve your customer service practitioner apprenticeship and reach your full potential in your role.

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be
Register interest

Related

People who applied for this apprenticeship also applied for:

last 24 hours

This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.