SAFETY SERVICES DIRECT LIMITED

Customer Service Apprentice

Employer:

SAFETY SERVICES DIRECT LIMITED

Training Provider:

THE NVQ TRAINING CENTRE LIMITED

Weekly wage £146.25
37.5 hours per week Days and times to be confirmed.
duration: 12 months
start: 3 December 2019
Birmingham
Intermediate(level 2)
Customer service practitioner Level 2 (GCSE) (apprenticeship standard)
24 December 2019 (application closing date)
This organisation is keen to train and develop an apprentice to undertake a wide range of office duties including answering the telephones, assisting with customer enquiries, as well as providing a range of administrative support to the office manager.

Responsibilities

An organised person who is comfortable multi-tasking. Applicants should be well organised, friendly and helpful, flexible and be able to prioritise work load, someone who is self-motivated, and the ability to communicate well at all levels.

Duties include:

  • To be the first point of contact for clients
  • Overall responsibility is to ensure that appointments are arranged for consultants to visit
  • Answering the telephones
  • Assisting with customer enquiries
  • Administration support
  • To work closely under the instruction of the office manager

Future Prospects

Outstanding prospects for a genuine career, if the candidate works hard and proves to be an asset to the company there is every possibility to progress to a full time position.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week), For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Creative thinking skills
  • Team working skills
  • Self management skills
  • Effective participation skills

Qualities Required

Must be punctual and have an outgoing personality. Willing to learn, well presented, hard working, good time keeping. Capable of Independent Enquiry and Reflective Learning.

Qualifications Required

Maths and English at GCSE, Functional Skills or equivalent qualifications.

Training Provided

Level 2 Customer Service Practitioner standard.

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Apply now