Hayley Group Plc

Customer Service and Administration Apprentice - Intermediate (Level 2)

Hayley Group Plc (Employer)

Damar Training (Training Provider)

Weekly wage £182.40
40.0 hours per week Monday to Friday from 8:30am to 4:30pm or 8:00am to 5:00pm (dependent upon age)
12 months (duration)
26 July 2021(start date)
Customer service practitioner (apprenticeship standard)
9 July 2021 (application closing date)
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Job Description

To deliver a best-in-class innovative and professional customer experience, working collaboratively and proactively with our customers to provide product and service solutions, responsive and effective problem solving, whilst utilising our expertise and data insights to mitigate potential issues and identify improvements.


Responsibilities and requirements:

  • Daily management of phones and customer service mailbox
  • Support general inquiries
  • Ensuring ownership and prompt resolution
  • Achieve profitable sale of goods across the product range
  • Order processing, returns processing
  • Supplying proof of delivery
  • Creation and distribution of reports
  • Open order management, debt management, stock management

Future Prospects

Hayley Group are national with 46 branches and 12 divisions, there are various roles that exist within the organisation that may present career opportunities in future.

Reality Check

Working week: Monday to Friday from 8:30am to 4:30pm or 8:00am to 5:00pm (Dependent upon age)
Annual Salary: £9,500

Skills Required

  • Competent communicator
  • Listening skills
  • Empathy
  • Organised
  • Good attention to detail
  • Able to solve problems and think on feet.

Qualities Required

  • Flexibility
  • Adaptability
  • Eagerness to learn
  • Can do attitude

Qualifications Required

The successful candidate must have achieved a minimum of 5 x GCSEs at Grade C/4 or above in both maths and English (or equivalents)

Training Provided

Customer Service Practitioner (Level 2) Apprenticeship Standard

  • Level 2 Functional Skills in English
  • Level 2 Functional Skills in maths
Register interest