Customer Service Advisor Apprenticeship - Intermediate (Level 2)

Rye Street Coachworks Limited (Employer)

Remit (Training Provider)

Annual wage £12,480.00
40.0 hours per week 40 hours 8:30-5:30 Monday-Friday
13 months (duration)
19 July 2022(start date)
Customer service practitioner (apprenticeship standard)
18 July 2022 (application closing date)
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Job Description

Remit are working with Rye Street Group (CM23 5PB) to recruit a dedicated and resourceful Customer Service Practitioner Apprentice to join their Central Deployment team. This is a new and exciting opportunity to join a well-established and growing accident repair company working to keep Britain moving. Their customer service advisors are a pivotal

Responsibilities

What will the apprentice be doing?

While reporting to the Group Development Manager, the successful candidate will be trained to:

• Identify the needs of and solve problems for customers

• Develop and maintain positive and supportive relationships with customers

• Upload claims to our accident management system.

• Manage the booking diary, book customers in for all of our seven sites.

• Update insurance companies and manage insurance company portals.

• Manage enterprise hires and bookings.

• Identify and escalate priority issues.

What training will the apprentice take and what qualification will the apprentice get at the end?

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2 On successful completion, you will receive:

• Level 1 / Level 2 Functional Skills in English & Maths (if required)

• Level 2 in Customer Service

What is the expected career progression after this apprenticeship?

Promotion to front desk leader at one of the sites, or assistant manager. There is also the opportunity to move to a different department for the right candidate.

Reality Check

Ensure that you can travel to work on a daily basis.

Skills Required

Attention to detail, Communication skills, Confident, Customer care skills

Qualifications Required

GCSE or equivalent English (Grade 4-9/A*-C) Essential
GCSE or equivalent Maths (Grade 4-9/A*-C) Essential
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