What will the apprentice be doing?While reporting to the Group Development Manager, the successful candidate will be trained to: • Identify the needs of and solve problems for customers • Develop and maintain positive and supportive relationships with customers • Upload claims to our accident management system. • Manage the booking diary, book customers in for all of our seven sites. • Update insurance companies and manage insurance company portals. • Manage enterprise hires and bookings. • Identify and escalate priority issues.
What training will the apprentice take and what qualification will the apprentice get at the end?As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2 On successful completion, you will receive: • Level 1 / Level 2 Functional Skills in English & Maths (if required) • Level 2 in Customer Service
What is the expected career progression after this apprenticeship?Promotion to front desk leader at one of the sites, or assistant manager. There is also the opportunity to move to a different department for the right candidate.
Reality CheckEnsure that you can travel to work on a daily basis.
Skills RequiredAdministrative skills, Analytical skills, Attention to detail, Communication skills, Data Management, Excellent telephone manner, Good literacy skills
Qualifications RequiredGCSE or equivalent English Language (Grade 4-9/A*-C) Essential
GCSE or equivalent Maths (Grade 4-9/A*-C) Essential