Envirotech Building Services Ltd

Customer Service Advisor Apprentice - Intermediate (Level 2)

Envirotech Building Services Ltd (Employer)

The Nvq Training Centre Limited (Training Provider)

Weekly wage £161.25
37.5 hours per week Monday - Friday 9:00 - 17:00
12 months (duration)
31 January 2022(start date)
Customer service practitioner (apprenticeship standard)
28 January 2022 (application closing date)
Register interest

Job Description

In this position, you will be the first point of call for clients, suppliers, employees and visitors, providing a professional and confident service by directing calls and welcoming visitors.

Responsibilities

Reception duties:

  • Answering and directing calls; directing calls and messages accordingly
  • Meeting and greeting visitors
  • Meeting room bookings
  • Dealing with incoming and outgoing post
  • Taking deliveries and distributing to employees
  • Assist with manging the recycling within the office

Administrator duties:

  • Carry out secretarial responsibilities, such as preparing letters, answering telephone, taking messages and replying to e-mails
  • Updating details
  • Filing, photocopying, typing, archiving, etc.
  • Assist in completing stationery check list and reporting requirements
  • Banking of cheques, taking letters / parcels to the Post Office
  • Ensuring all relevant documentation are received, stored correctly and dealt with accordingly
  • Liaising with Clients, Subcontractors, Suppliers and other third parties, professionally.
  • Assist the accounts department with obtaining the relevant information from new subcontractors and supplier, to enable accounts to be set up on company software packages (i.e., sage, estimating software, construct etc.)

We appreciate that not every candidate will have experience of the job role out lined above, so we are offering full training and will provide support and relevant on the job training to develop the successful candidate.

It is not essential for you to come from a building services background, although this would be an advantage.

Future Prospects

Full-time permanent role within the company.

Skills Required

  • Knowledge of Microsoft Office products would be an advantage

Qualities Required

  • Attention to detail
  • Good work ethic
  • Reliable
  • Trustworthy

Qualifications Required

  • Minimum A-C/8-4 GCSE (or equivalent) maths and English

Training Provided

  • Customer Service Practitioner level 2
  • Teaching and learning the skills, knowledge and behaviours within Customer Services
Register interest

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