Customer Service Advisor Apprentice - Advanced (Level 3)

Hammond Nissan (Employer)

Remit (Training Provider)

Weekly wage £184.80
40.0 hours per week Days and working hours TBC
13 months (duration)
7 February 2022(start date)
Customer service specialist (apprenticeship standard)
1 February 2022 (application closing date)
Register interest

Job Description

You will provide excellent customer service to new and existing customers, and provide them with the best experience possible to suit their needs, you will be answering the telephone for all enquiries and carrying out booking appointments.

Responsibilities

Wage advertised is 16/17 years olds national minimum wage for age is paid.

We are a large Approved Nissan Independent Dealership and customers are the focus of all Nissan do, and we’re committed to providing the highest levels of service and aftercare.

Customer Service advisors are highly valued members of the aftersales team with responsibility for communication between the customer and the workshop. Our advisors know that customer service is more than completing the job - it's about understanding the customer’s expectations, anticipating their future needs, and building long term trusted relationships.

Key Duties:

  • Serving and assisting customers with their queries and needs
  • Manage all service telephone, email and walk-in enquiries
  • Meet and greet customers, qualify work, and identify customer’s additional needs at vehicle drop-off
  • Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
  • Ensure customer expectations and requirements are identified, and successfully managed throughout the customer service journey
  • Collect and manage customer information to ensure accurate details are captured
  • Efficiently manage customer communication through repairs with timely progress updates and gaining
  • Maintain knowledge of Nissan retention products and services upselling where appropriate
  • To discuss and up-sell additional work to the customer, where appropriate
  • Confidently present our services and products

Person Requirements:

  • The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer’s experience
  • People focused with the confidence and personality to develop long term customer relationships
  • Possess excellent communication skills
  • Customer focused and able to work with defined processes and guidelines, and have good core administration skills to accurately capture customer details

Future Prospects

This can lead to a full time position with ongoing training.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Good general computer skills as this will be your daily workstation
  • Confident and good communication skills with the ability to talk to customers

Qualities Required

  • Must be approachable
  • Smart/presentable
  • Punctual and friendly

Qualifications Required

None specified.

Training Provided

Customer Service Specialist level 3 Standard.

Register interest

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