Customer Service Advisor Apprentice - Advanced (Level 3)

Glyn Hopkin Limited (Employer)

Remit (Training Provider)

Weekly wage £184.80
40.0 hours per week Shifts to be confirmed
15 months (duration)
3 January 2022(start date)
Customer service specialist (apprenticeship standard)
20 December 2021 (application closing date)
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Job Description

As a Customer Service Advisors apprentice, you will provide excellent customer service to new and existing customers and provide them with the best experience possible to suit their needs.

Responsibilities

Key Duties:

  • Learn how to serve and assist customers with their queries and needs via telephone, email and walk-in enquiries
  • Develop confidence to meet and greet customers to qualify work, and identify customer’s additional needs at vehicle drop-off
  • Work collectively to seek to improve customer service through identifying service improvement opportunities within the aftersales department
  • Learn to understand customer expectations to successfully manage the customer service journey
  • Collect and manage customer information to ensure accurate details are captured
  • Learn how to manage customer communication through repairs with timely progress updates
  • Maintain knowledge of Nissan retention products and services upselling where appropriate
  • To discuss and up-sell additional work to the customer, where appropriate
  • Learn to confidently present our services and products

Future Prospects

  • This can lead to a full time position with ongoing training

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Good general computer skills as this will be your daily workstation
  • Confident and good communication skills with the ability to talk to customers

Qualities Required

  • Must be approachable
  • Smart/presentable
  • Punctual
  • Friendly

Qualifications Required

  • None specified

Training Provided

Customer Service Specialist Level 3 Apprenticeship Standard:

  • You will receive on-going training and development within your role to support with the opportunity to experience other departments within the dealership to develop and apply your apprenticeship alongside product and service training
Register interest

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