Customer Service Advisor Apprentice - Advanced (Level 3)

Toomey Peugeot (Employer)

Remit (Training Provider)

Weekly wage £184.80 to £356.40
40.0 hours per week Monday - Friday, 09:00 - 17:00, which may include some weekend work.
15 months (duration)
20 December 2021(start date)
Customer service specialist (apprenticeship standard)
3 positions available
15 December 2021 (application closing date)
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Job Description

This is an exciting opportunity to train and qualify as a Customer Service Advisor with excellent ongoing development and career opportunities. As a Customer Service Advisor apprentice, you will provide excellent customer service to new and existing customers with specialised knowledge within Peugeot Cars for Toomey Peugeot Southend, SS4 1GP.

Responsibilities

Remit are recruiting on behalf of Toomey for Customer Service Advisors. These are highly valued members of the aftersales team with responsibility for communication between the customer and the workshop.

Sales Advisors know that customer service is more than completing the job - it's about understanding the customer’s expectations, anticipating their future needs, and building long term trusted relationships.

Key duties will include:

  • Serving and assisting customers with their queries and needs
  • Manage all service telephone, email and walk-in enquiries
  • Meet and greet customers, qualify work, and identify customers’ additional needs at vehicle drop-off
  • Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
  • Ensure customer expectations and requirements are identified, and successfully managed throughout the customer service journey
  • Collect and manage customer information to ensure accurate details are captured
  • Efficiently manage customer communication through repairs with timely progress updates and gaining
  • Maintain knowledge of Peugeot retention products and services upselling where appropriate
  • To discuss and up-sell additional work to the customer, where appropriate
  • Confidently present our services and products

Salary is based on National Minimum Wage.

Future Prospects

Potential to lead onto a full-time position with ongoing training.

Skills Required

  • Good general computer skills as this will be your daily workstation,
  • Confident and good communication skills with the ability to talk to customers

Qualities Required

  • Motivated
  • Independent
  • Show initiative
  • Enthusiastic
  • Positive attitude
  • Good at making rapport and instilling confidence in the brand

Qualifications Required

GCSEs at grades C/4 or above (or equivalent) in maths and English are required.

A level standard (or equivalent) are preferred.

Training Provided

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.

The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.

Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

Register interest

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